SAS Institute

"With Projectplace, all parties in our projects have access to the information they require",
says Andreas Windh, Project Manager, IT Intelligence, at SAS Insitute. as a collaboration tool in SAS Insitute's customer projects

With more than 400 offices and over 4 million users, SAS Institute is one of the largest software providers in the world. The company develops and sells business intelligence software to a range of different industries including banking, insurance, telecommunications, retail and the public sector.

SAS Insitute runs a large number of projects every year and since 2002 it has used for both internal and external projects. External projects are often focused on SAS software implementations or upgrades and frequently involve consultants from one of SAS Insitute's partners. A collaboration tool to coordinate project documentation and communication is essential, and easy access for all parties involved is key to success.

The solution lies in, which is used to manage all project documentation in certain projects, both during the feasibility study and throughout the implementation.

During SAS Institute's own software development, the Projectplace tool Issue Management is widely used. Development work typically generates actionable items, such as bugs and change requests. To track these, the project team uses Issue Management to create issues, which can be processed and completed as they arise. Andreas Windh says that that allocation and follow-up of issues is made easy with Projectplace, since all can be managed via e-mail.